Question 1

How do I analyze my first video?

Accepted Answer

Paste any YouTube URL into the input field on the home page, then click 'Analyze Video.' The AI will process the video in under 2 minutes. Once complete, you can ask unlimited questions about the content. Try starting with our suggested prompts for best results.

Question 2

Do I need to create an account?

Accepted Answer

Yes, a free account is required to use Ask Your Video. Sign up takes 30 seconds with Google, and you get 1 hour of free analysis - no credit card required. Your account saves all your conversations and tracks your usage balance.

Question 3

What video formats are supported?

Accepted Answer

We support all public YouTube videos including lectures, tutorials, podcasts, documentaries, product reviews, and entertainment content. Videos must be publicly accessible - private, age-restricted, and live streams are not currently supported. Maximum video length is 50 minutes.

Question 4

How do I save my analysis for later?

Accepted Answer

All your video analyses are automatically saved in your conversation history. Access them anytime from the sidebar in the app. Each conversation includes the video, your questions, and all AI responses. You can also delete conversations you no longer need.

Question 5

How does the billing cycle work?

Accepted Answer

Your billing cycle starts on the day you subscribe and renews monthly. For example, if you subscribe on Jan 15, your next billing date is Feb 15. Your monthly allowance resets at the start of each cycle and does not roll over. You can view your next billing date in Settings > Subscription.

Question 6

What happens when I run out of minutes?

Accepted Answer

When your monthly allowance is depleted, you can purchase top-up packages to continue analyzing videos immediately. Top-ups are available in various sizes and can be used anytime within one year of purchase. Alternatively, wait until your next billing cycle for your allowance to reset.

Question 7

Do unused minutes roll over to next month?

Accepted Answer

No, unused monthly minutes do not roll over to the next billing cycle. Your allowance resets at the start of each month. However, top-up packages purchased separately remain available until used or for one year from purchase date, whichever comes first.

Question 8

Can I buy extra minutes without upgrading?

Accepted Answer

Yes! Purchase top-up packages anytime without changing your plan. Top-ups are available in various sizes (30 min, 2 hours, 5 hours) and can be used immediately. They don't expire for one year, giving you flexibility for occasional heavy usage without committing to a higher monthly plan.

Question 9

How do I cancel my subscription?

Accepted Answer

You can cancel anytime from Settings > Subscription > Cancel Plan. Your access continues until the end of your current billing period, and no further charges will be made. Unused minutes do not roll over after cancellation. You can resubscribe anytime and start with a fresh monthly allowance.

Question 10

Why is my video taking long to analyze?

Accepted Answer

Analysis time depends on video length and complexity. Most videos complete in under 2 minutes, but longer videos (40-50 minutes) may take slightly longer. The AI processes every frame, dialogue, and on-screen text for accuracy. You'll see real-time progress as analysis runs. If a video is stuck for over 5 minutes, please contact support.

Question 11

What if the AI gives an incorrect answer?

Accepted Answer

While our AI achieves high accuracy, it's not perfect. If you receive an incorrect answer, try rephrasing your question more specifically or asking for clarification. You can also ask follow-up questions to narrow down the correct information. For persistent issues, contact support with the conversation ID so we can improve our models.

Question 12

Can I analyze videos in other languages?

Accepted Answer

Yes! Our AI supports 100+ languages for both video content and your questions. You can ask questions in any language and get answers about videos in any language. Accuracy is highest for English content but works well for most major languages. Multilingual videos with subtitles are also supported.

Question 13

What data do you store about my videos?

Accepted Answer

We never store the actual video content. We only save: (1) the YouTube URL you submitted, (2) public video metadata like title and duration, and (3) your questions and AI responses as conversation history. All data is encrypted and private to your account. You can delete any conversation anytime.

Question 14

Can I delete my conversation history?

Accepted Answer

Yes, you can delete individual conversations or your entire history anytime. Click the delete button next to any conversation in your sidebar. Deleted conversations are permanently removed and cannot be recovered. Your usage minutes already spent remain deducted from your allowance.

Question 15

What should I do if video analysis fails?

Accepted Answer

If analysis fails, first check that the YouTube URL is correct and the video is publicly accessible. Private, age-restricted, or region-locked videos won't work. Ensure the video is under 50 minutes. If the issue persists, try again in a few minutes as it may be a temporary service issue. Still having problems? Contact support with the video URL and we'll help troubleshoot.

Frequently Asked Questions

Getting Started